At Ten Ren's Tea, we carefully package and prepare our products to ensure quality, freshness, and food safety.

Due to the nature of food and consumable products, most tea, beverage, and food items are final sale and are not eligible for return or exchange, except where required under applicable law.

Final Sale Items

For food safety and hygiene reasons, we are unable to accept returns or exchanges for:

• tea leaves, tea bags, beverages, and consumable products;
• opened, used, or altered items;
• products not in their original condition or packaging;
• orders based on personal taste preferences, accidental purchases, or change of mind.

We encourage customers to review product details carefully before placing an order. If you have questions regarding ingredients, allergens, or product selection, please contact us prior to purchase.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• your order number;
• clear photos of the item(s);
• photos of the original packaging.

Please contact:
Support@tenren.ca

Once reviewed, we may provide a replacement, store credit, or refund where appropriate.

Additional Information

• Sale, promotional, clearance, gift card, membership, and digital items are final sale.
• Shipping fees are non-refundable unless otherwise required by applicable law.
• Refunds, where approved, will be issued to the original payment method.

Ten Ren's Tea reserves the right to refuse returns or refunds that do not comply with this Policy or where misuse, abuse, or fraudulent activity is suspected.