At Ten Ren's Tea, we carefully prepare and package each order to ensure it arrives safely.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Processing times may be longer during peak seasons or promotions.

Shipping & Delivery

We currently ship within Canada, the United States, and select international destinations.

Shipping fees are calculated at checkout based on the delivery address and order size. Orders are shipped through third-party carriers including Canada Post, UPS, FedEx, Purolator, Canpar, and other available carriers.

Estimated delivery times:

• Canada: 3–7 business days
• United States: 7–15 business days
• International: 10–20 business days

Delivery times are estimates only and are not guaranteed.

Tracking

Tracking information will be provided by email once available after shipment.

Delays & Liability

Ten Ren's Tea is not responsible for delays caused by carriers, customs processing, weather conditions, or events beyond our reasonable control.

Risk of loss transfers to the customer once the order has been provided to the shipping carrier.

Customers are responsible for ensuring shipping information is accurate and complete. Additional charges may apply for returned or reshipped packages due to incorrect addresses.

International Orders

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

• your order number;
• photos of the damaged item(s);
• photos of the original packaging.

Please contact:
Support@tenren.ca

Contact Us

For shipping-related questions, please contact:

Support@tenren.ca