Overview

Welcome to Ten Ren's Tea.

Throughout this website, the terms “Ten Ren’s Tea,” “we,” “us,” and “our” refer to Ten Ren’s Tea. We operate this website and online store, including all related information, products, and services (collectively, the “Services”), to provide customers with an online shopping experience. Our online store is powered by Shopify.

By accessing, browsing, or using our Services, including placing an order through our website, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

These Terms apply to all users of the website, including without limitation customers, browsers, vendors, merchants, and contributors of content.

Eligibility & Account

By using our Services, you confirm that you are at least the age of majority in your province, territory, or state of residence, or that you have given consent for any minor dependents to use this website under your supervision.

You agree not to use our products or Services for any unlawful or unauthorized purpose or in violation of any applicable laws or regulations.

When making a purchase or creating an account, you may be required to provide personal information including your name, email address, billing address, payment information, and shipping details. You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities occurring under your account. Accounts may not be transferred, assigned, or shared without our written permission.

Products & Availability

We strive to display product descriptions, images, colors, and packaging as accurately as possible. However, actual product appearance, color, packaging, or labeling may vary depending on device settings, manufacturing updates, or supplier changes.

Certain products may contain or come into contact with common allergens including, but not limited to, milk, soy, wheat, peanuts, tree nuts, sesame, and other allergens. Customers with food allergies or sensitivities should review product information carefully and contact us prior to purchasing if additional information is required.

All product descriptions, pricing, availability, packaging, ingredients, and specifications are subject to change without notice.

We reserve the right to:

• limit quantities available for purchase;
• discontinue products at any time;
• refuse or cancel orders;
• restrict sales to any individual, geographic region, or jurisdiction where permitted by law.

Products sold through our website are intended for personal or household use only and may not be purchased for unauthorized resale or commercial redistribution.

Orders & Payments

Placing an order through our website constitutes an offer to purchase products subject to these Terms.

We reserve the right to accept, refuse, limit, or cancel any order at our sole discretion, including but not limited to cases involving:

• suspected fraud or unauthorized transactions;
• pricing or typographical errors;
• product availability issues;
• suspected reseller activity;
• violations of these Terms.

Orders are not considered accepted until payment has been successfully processed and confirmation has been issued.

Customers are responsible for reviewing all order details carefully prior to submitting an order. Once an order has been placed, changes or cancellations may not be possible.

Applicable taxes and shipping charges will be calculated at checkout in accordance with applicable laws and regulations.

All returns, refunds, and exchanges are subject to our Refund Policy [LINK].

Pricing & Promotions

All prices displayed on the website are listed in Canadian Dollars (CAD) unless otherwise stated.

Prices, promotions, discounts, product assortments, and availability are subject to change without notice.

Online pricing, promotions, or product availability may differ from pricing or promotions offered in physical retail locations, marketplaces, or third-party platforms.

Although we strive for accuracy, errors relating to pricing, product descriptions, or availability may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to cancel or refuse orders arising from such errors, even after an order has been submitted.

Shipping & Delivery

Shipping times provided on the website are estimates only and are not guaranteed.

Customers are responsible for ensuring that shipping addresses and contact information provided are accurate and complete. We are not responsible for delays, failed deliveries, or additional costs resulting from inaccurate shipping information.

Risk of loss and title for products pass to the customer once the order has been transferred to the shipping carrier.

We are not responsible for delays, damages, losses, or delivery failures caused by:

• shipping carriers;
• customs processing;
• weather conditions;
• labor disruptions;
• supply chain interruptions;
• or events beyond our reasonable control.

For international orders, customers are solely responsible for any customs duties, import taxes, brokerage fees, or other governmental charges that may apply.

Returns & Refunds

Due to the nature of food, beverage, and consumable products, certain items may not be eligible for return or exchange unless defective, damaged, or otherwise required under applicable consumer protection laws.

Customers should inspect orders upon delivery and contact us promptly regarding any damaged, defective, incorrect, or missing items.

Please review our Refund Policy [LINK] for additional details regarding returns, refunds, exchanges, and eligibility requirements.

Intellectual Property

All content available through the Services, including but not limited to text, images, graphics, logos, product names, videos, website design, layouts, and branding elements, is the property of Ten Ren’s Tea or its licensors and is protected under applicable intellectual property and copyright laws.

The Services and content are provided for personal, non-commercial use only.

No portion of the website or its content may be copied, reproduced, distributed, modified, published, transmitted, displayed, or otherwise exploited for commercial purposes without prior written consent from Ten Ren’s Tea.

Unauthorized use of the Services or content may violate intellectual property laws and other applicable laws.

Third-Party Services & Links

Our Services may contain links to third-party websites, applications, payment providers, or tools that are not owned or controlled by Ten Ren’s Tea.

We are not responsible for the content, policies, practices, availability, or security of third-party websites or services.

Accessing or using third-party services is done at your own risk and subject to the terms and policies of those third parties.

Shopify Platform

Our online store is hosted through Shopify. While Shopify provides the e-commerce platform used to process transactions, all purchases made through this website are transactions directly with Ten Ren’s Tea.

Ten Ren’s Tea is solely responsible for all products, services, customer support, fulfillment, refunds, and order-related matters.

Electronic Communications

By using our Services or communicating with us electronically, you consent to receive communications from us electronically, including transactional emails, notices, updates, and customer service communications.

Where you have separately provided marketing consent, you may also receive promotional communications from us. You may unsubscribe from marketing communications at any time using the unsubscribe link provided in such communications.

Disclaimer of Warranties

The Services and all products provided through the website are provided on an “as is” and “as available” basis, except as otherwise required under applicable law.

To the fullest extent permitted by law, Ten Ren’s Tea disclaims all representations, warranties, and conditions of any kind, whether express, implied, statutory, or collateral, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that:

• the Services will be uninterrupted, timely, secure, or error-free;
• defects or errors will be corrected;
• the website or servers are free of viruses or harmful components;
• products or Services will meet individual expectations or requirements.

Limitation of Liability

To the fullest extent permitted by applicable law, Ten Ren’s Tea and its affiliates, directors, officers, employees, contractors, suppliers, licensors, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

• the use of or inability to use the Services;
• delays or interruptions in Services;
• product use or misuse;
• errors, omissions, or inaccuracies on the website;
• unauthorized access to data;
• or any transactions conducted through the website.

Nothing in these Terms excludes, limits, or restricts any rights or remedies that cannot be excluded under applicable consumer protection or other laws.

Where liability cannot be excluded, our liability shall be limited to the maximum extent permitted by applicable law.

Force Majeure

Ten Ren’s Tea shall not be liable for any delay, interruption, or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, labor disruptions, supply chain or transportation delays, internet or power outages, governmental actions, or other unforeseen events.

Privacy

Your submission of personal information through the website is governed by our Privacy Policy [LINK].

Please review our Privacy Policy carefully to understand how we collect, use, store, and protect your information.

Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time without prior notice.

Changes become effective immediately upon posting to the website. Continued use of the Services following the posting of updated Terms constitutes acceptance of those changes.

Customers are responsible for reviewing the Terms periodically for updates.

Suspension & Termination

We reserve the right to suspend, restrict, or terminate access to the Services at our discretion, without notice, if we believe a user has violated these Terms, applicable laws, or engaged in unauthorized or harmful conduct.

Termination does not affect obligations or liabilities incurred prior to termination.

Governing Law

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on the website, constitute the entire agreement between you and Ten Ren’s Tea regarding the use of the Services.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Support@tenren.ca

Ten Ren's Tea